Dedicated
Offshore Teams
Scale your business with high-performing remote teams integrated seamlessly into your workflow. Expert talent, managed for you.
500+
Trained specialists
24/7
Coverage models
98%
Client retention
60%
Average cost savings
Capability you can switch on
Six delivery lines, staffed and supervised by us, working inside your systems.
Virtual & Business Assistance
Executive, admin and back-office support that gives your team its hours back.
Explore serviceCustomer Support
Multichannel support teams that protect retention and response times.
Explore serviceLead Generation
Outbound and inbound teams that fill your calendar with qualified conversations.
Explore serviceDedicated Team Support
Full offshore pods — agents, team leads and QA — operating as your extension.
Explore serviceCustomer & Operational Management
Back-office operations run to documented process and measurable SLAs.
Explore serviceGrowth Support
Marketing, CRM and revenue-operations support behind your growth team.
Explore service
Outsourcing without the usual trade-offs
The reason teams stay with us is boring and deliberate: documented process, named ownership and reporting that holds up.
Dedicated, not shared
Your team works exclusively on your account, in your tools, under a named team lead.
Quality you can audit
Weekly QA sampling, calibrated scorecards and coaching plans you can review any time.
Coverage that fits
Business hours, extended hours or full follow-the-sun shifts across three regions.
Measured on outcomes
SLAs agreed before launch, reported weekly, reviewed in a monthly business review.
Stand up a team in weeks, not quarters
We document your process, hire against it, train in your tools and go live under an agreed SLA — with a named team lead accountable from day one.
- Discovery call and scope in the first week
- Recruitment and vetting against your role profile
- Shadowing, certification and a staged go-live
Week 1
Discovery, process mapping and role scoping
Week 2
Recruit, vet and assign your named team lead
Week 3
Tool access, shadowing and QA calibration
Go live
SLA reporting and weekly performance review
One dedicated pod, every role covered
Instead of shared agents on a ticket queue, you get a defined pod: specialists for each workstream, a supervisor who owns quality, and reporting you can audit.
- Exclusive to your account, in your systems
- Supervisor-led QA sampling every week
- Scale the pod up or down as volume moves
Best-in-class service
for your clients
Improve the client experience — from first contact through follow-up — and free your team to focus on the work that actually moves accounts forward.
Dedicated pod
New Client Onboarding
Coverage across US & UK hours
Team lead assigned
SLA reporting weekly
Operating knowledge, not generic scripts
We staff and train against the realities of your sector.
E-commerce & Retail
Peak-season support, order operations and marketplace management.
SaaS & Technology
Tier-1 technical support, onboarding and SDR pipeline generation.
Healthcare & Wellness
Patient coordination, admin support and claims processing.
Logistics & Supply Chain
Track-and-trace, carrier coordination and exception handling.
Financial & Professional Services
KYC support, client servicing and back-office processing.
Real Estate & Property
Lead qualification, listing management and tenant support.
Results our clients can point at
Three engagements, three very different problems.
D2C home goods brand
Holiday volumes tripled and a three-person in-house team was answering tickets 40 hours late, dragging CSAT to 71%.
11 min
First response
93%
CSAT
-45%
Cost per contact
B2B workflow software company
Two local SDRs cost more than the pipeline they produced, and outreach stalled whenever one of them left.
38
Meetings / month
-61%
Cost per meeting
$2.4M
Pipeline in 6 months
Freight forwarding group
Shipment exceptions raised overnight sat untouched until morning, creating detention charges and customer churn.
24/7
Coverage
-38%
Resolution time
-$180k/yr
Detention charges
The questions buyers ask first
If yours isn't here, the FAQ page goes deeper — or just ask us directly.
How quickly can a team be up and running?
A single assistant or agent typically goes live in 10-14 days. A managed pod with a team lead and QA analyst takes three to five weeks, depending on training depth and compliance requirements.
How is pricing structured?
We price per dedicated seat per month, with rates set by role seniority, language requirements and shift coverage. There are no per-ticket or per-minute surprises, and scope changes are agreed in writing before they take effect.
Who manages the team day to day?
Every engagement has a named team lead accountable for delivery, plus QA sampling and reporting. You set priorities; we handle scheduling, coaching, cover and performance management.
How do you protect our data?
Work happens on controlled devices with restricted access, signed NDAs, role-based permissions in your systems and documented offboarding. We can align to your security policy and support region-specific requirements.
What clients say on Google
Rated 4.9 out of 5 from 33 reviews on our Google Business Profile.
“My company started to work with squad international more than a year ago. We are very happy with their services, transparency and result driven approach. Professional team with personal/tailored approach. Really recommend!”
“Squad International is one of the best companies I have ever worked with, they provide the best services. I approached them on behalf of my company at the start of this year. And I have been in business with them since. I would highly recommend working with them.”
“They are the best in handling the marketing. I am totally satisfied with their service. They have the professionals who are the best in their field. Definitely gonna recommend you.”
“They showed professionalism and handled the tasks as per the given instructions. The instructions were followed to a T. Definitely recommended if you need good service.”
“Very attractive organization. Would recommend anyone to pursue them for their services. Always does their work on time with great professionalism.”
“Had a great experience working with this business line. Would give them a 10/10 for their services. Always does their work on time. Will look forward working with them again.”
Need a little help? We've got you covered!
Book a 30-minute discovery call, or message us on WhatsApp — we reply the same working day.